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How 99win Handles Your Personal Information

When you open an account with 99win, you share personal details with us — and we take that seriously.

Account data protectionJazzCash & Easypaisa payment infoRaast transfer recordsYour right to access dataClear retention periods
99win How 99win Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Your account security and the privacy of your payment data are handled through a combination of technical controls and clear internal policies. We apply encryption to data in transit so that your JazzCash or Easypaisa wallet details are not exposed during a transaction. Here is how each area works in practice.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which parts of the platform you visit most. You can adjust cookie preferences through your browser settings at any time.

Payment Data Security

JazzCash, Easypaisa, and Raast transaction data is encrypted during transfer. We do not store your full wallet PIN or bank credentials — only the reference IDs needed to reconcile your deposit or withdrawal.

Data Retention Periods

Account data is held for as long as your account remains active. If you close your account, we retain transaction records for the period required under applicable law, then securely delete the rest.

Requesting Data Changes

You can request a correction to your personal details, ask for a data export, or ask us to delete records that are no longer required. Submit the request via Account Settings or through live chat.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is being used, there are a few ways to get in touch. Our support team handles privacy requests alongside account and payment queries, so you can raise everything in one place. Response times depend on the complexity of your request, but we acknowledge all privacy-related queries as a priority.

Team online

Live Chat

Open the live chat window from your account dashboard. Quote your registered number and describe your privacy request. Our team picks up the thread and responds within the chat.

Email Support

Send your privacy request to our support email address listed in your account settings. Include your registered mobile number so we can locate your account record quickly.

In-Account Request Form

Log in, go to Account Settings, and select the Data and Privacy section. Submit your request directly from there — no need to copy your account details manually.

Common Questions About Your Privacy on 99win

These are the questions we hear most often about data, account privacy, and your rights as an account holder. If your question is not covered here, our support team can help directly through live chat or email.

We collect your name, mobile number, and email address at registration. Once you make a payment, we also record wallet IDs and transaction references for JazzCash, Easypaisa, or Raast deposits and withdrawals.

Wallet data is shared only with the payment processor handling your specific transaction. It is not sold, passed to advertisers, or used for any purpose beyond completing and verifying your payment.

Active account data is held while your account is open. After account closure, transaction records are kept for the period required under applicable law, and all other personal data is deleted securely.

Yes. Log in, go to Account Settings, and use the Data and Privacy request form. Alternatively, contact us via live chat or email with your registered mobile number and we will prepare your data export.

Submit a correction or deletion request through the Data and Privacy section in Account Settings. Our team reviews each request and responds with confirmation once the change has been made or explains any limitations.

We use session cookies to keep you logged in and analytics cookies to improve the platform experience. You can manage or disable non-essential cookies through your browser settings without affecting your core account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.